Refund & Returns

Refunds and Returns Policy for Gilpins2Asia.com

Introduction

Thank you for shopping at Gilpins2Asia.com. If you are not entirely satisfied with your purchase, we’re here to help. This policy details the process for returns and refunds for both physical and digital products purchased from Market Webr LLC.

Eligibility Conditions

  1. Physical Products:
    • Return Window: You have 30 days from the date you received your item to initiate a return.
    • Condition: Items must be unused, in the same condition that you received them, and in the original packaging. A receipt or proof of purchase is required.
    • Exclusions: Personalized items, gift cards, and perishable goods such as food or flowers cannot be returned.
  2. Digital Products:
    • Return Window: Returns of digital products are only possible if the product has not been downloaded or accessed.
    • Refund Eligibility: Only defective or incorrectly described digital products are eligible for a refund.

Process for Initiating a Return

  1. Contact Us: To begin the return process, please email us at Gilpins2Asia@gmail.com with your order number, details about the product you would like to return, and the reason for the return. We will respond with further instructions on how to proceed.
  2. Return Authorization: After reviewing your return request, if it is approved, we will send you a return authorization number along with details about where and how to send your package.
  3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a traceable shipping service or purchasing shipping insurance for items over $75.

Refunds

  1. Receiving Your Return: Once we receive your returned item, we will inspect it and notify you of the status of your refund after the inspection.
  2. Approval Process: If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
  3. Partial Refunds: In certain cases, only partial refunds are granted (if applicable):
    • Book with obvious signs of use.
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 30 days after delivery.

Contact Information

For any questions or concerns regarding your order or this refunds and returns policy, please contact us at:

Policy Changes

We reserve the right to modify this refunds and returns policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

We hope this policy helps you understand your rights and obligations when making purchases on Gilpins2Asia.com and ensures a straightforward and positive experience. Thank you for choosing us for your needs.